Customer Service

Course Aim

The course is aimed at people who want to increase their skills and confidence before pursuing a career in customer service roles. It will cover basic strategies for interacting with others in a professional way.

Course Description

– Workplace etiquette
– Telephone manner
– Email structure
– Good and bad practice
– Employability skills
– To state five basic skills of customer service in workplace
– List four essential factors of office etiquette
– Demonstrate ideal telephone manners
– Produce standard official emails
– State at least three essential ways of dealing with challenging behaviour in workplace / learning place

Introduction To Microsoft Office

Course Aim

This course is for those that are comfortable using a keyboard and mouse and wish to learn the basics of Microsoft Office Word and Excel. Please read the course content

Course Description

Word
– Enter data, numbers and symbols
– Change margins
– Edit/format text including the use of Styles
– Find & Replace data
– Adjust paragraph alignment and line spacing
– Create and manipulate data in Tables and Templates
– Print documents
– Save/open files into specified drives and folders
Excel
– Enter data, numbers and symbols
– Understand the different mouse shapes
– Edit and format text
– Adjust text alignment
– Insert data and basic formulas including SUM, AVERAGE, COUNT, COUNTA, MIN and MAX
– Print document
– Save/open file into specified drives and folders
– Use Page Setup – fit data to one page, use of margins and headers/footers
– Create charts (Column, Pie and Line)

For more information you can also visit Central College Nottingham

Basic Computers

Course Aim

The course will give students the opportunity to gain a basic introduction to using a computer or acquire/further develop their skills in basic computing.  To enable students to be able to transfer the skills learned to related work outside the class room

Course content

– Explaining and understanding IT jargon-hardware, software etc.
– Understanding and navigating windows
– Accessing web sites, Google searches
– Setting up and using an email account
– Sending and receiving emails including attachments

Entry Requirements

– No skills or experience needed
– This course is for beginners
– This course is suitable for beginners and improvers

Interview Skills

Interview Skills and Universal Job Match Service

  • 4 Day courses