Customer Service

Course Aim

The course is aimed at people who want to increase their skills and confidence before pursuing a career in customer service roles. It will cover basic strategies for interacting with others in a professional way.

Course Description

– Workplace etiquette
– Telephone manner
– Email structure
– Good and bad practice
– Employability skills
– To state five basic skills of customer service in workplace
– List four essential factors of office etiquette
– Demonstrate ideal telephone manners
– Produce standard official emails
– State at least three essential ways of dealing with challenging behaviour in workplace / learning place